Marketplace Seller's Guide
Begin Selling on Buy.com Marketplace
Buy.com Marketplace makes it easy to list and sell your products on Buy.com.
Currently, Buy.com is accepting registration for business sellers on our Marketplace. A tax ID, valid credit card and checking account information for your payments is required to complete registration application.
Register Now
Seller Fees
There are no fees for listing your items on Buy.com. When an item is sold, sellers pay a commission of $.99 per item plus a percentage a percentage of the product price. There is a minimum of $.99 paid for each order by the seller to Buy.com.
| Store |
Commission |
| Books, Videos, Music |
15% |
| Electronics and Computer Hardware |
8% |
| Software |
10% |
| Games |
10% |
| Toy & Baby |
15% |
| Home & Outdoor |
15% |
| Jewelry & Apparel |
15% |
| Health & Beauty |
15% |
| Bags & Luggage |
15% |
| Pet Supplies |
15% |
| Musical Instruments |
12% |
Pricing Your Products
Marketplace Sellers on Buy.com must list the item price and overall shipped price on Buy.com at or below the prices they list on their own website and other sales channels.
The item price excludes any shipping and handling fee.
The shipped price includes the product price and shipping and handling fee.
Listing Your Product
All approved sellers can list their products on Buy.com product pages.
Buy.com Marketplace offers two options for sellers to list their products.
1. List a Single Item: Sellers will list products one at a time by using the link in their seller account called
List an Item.
2. List in Bulk: Sellers are able to bulk load listings through their seller account by clicking on the link
Upload Listing, Shipment, Cancellation, and Return Batch files
.
Sellers accounts with excessive errors in their feeds will be closed. All listings will expire after 30 days and sellers should be updating their listings every weekly to ensure they are up to date. Please see our Listing Products FAQ for more information.
Filling an Order
Buy.com Marketplace sellers are required to ship items to buyers within two business days of receiving their order. When an item is sold, the seller receives a notification email containing the buyers shipping information. Sellers can also monitor their seller account for new orders.
Returns Policy
Buy.com Marketplace sellers are required to accept returns for 30 days for all items listed on Buy.com Marketplace. Sellers cannot list items that buyers are unable to return. Sellers can post thier returns policy through their seller account stating resonable shipping rules and restocking charges associated with returns.
Sellers found to withhold refunds due to negative feedback or sellers that charge buyers additionally because they have left negative feedback will be suspended and removed.
Buy.com Marketplace sellers are an extenstion of Buy.com and sellers are expected to ensure a positive buyer experience in all cases including returns.
Order Confirmation
Sellers are required to confirm shipment once they have shipped an order to a buyer. All orders must be marked as shipped in two business days. Sellers do this from within their seller account (inside their My Account) by inputting the Shipped Quantity, Ship Date, "Tracking Number", and using the drop-down menu to select the shipping company (ie. FedEx, UPS, etc.).
Tracking information is required for all orders. If a seller doesn't confirm that they have shipped an item within 2 business days the order will be considered cancelled and no commission will be paid. We ask that sellers who are unable to fulfill their orders contact buyers regarding the cancellation of an order.
Sellers on Buy.com Marketplace cannot exceed a 5% cancellation rate. Sellers account will be closed if they do exceed this rate.
Shipping Options
Sellers at Buy.com are required to ship all products via a standard shipping method with a level of service at least equal to U.S. Postal Service Media Mail. Shipments sent via standard shipping are expected to arrive in the buyer's hands within 4-14 business days from the date of purchase.
Sellers can offer buyers expedited shipping. If a buyer selects expedited shipping, the order must arrive within 3 - 6 business days from the shipment date.
Shipping Amount
Sellers are given a shipping credit for each item sold, which should be enough to cover the seller's shipping charges in most cases. However, this amount may not be enough to cover heavy or oversized items. Sellers can adjust their item price to make up any difference in cost between the shipping amount and their shipping cost. Either way, the shipper must ship the product to the seller via the method of shipping that the buyer selected regardless of whether the shipping amount covers the cost.
| Store |
Standard |
Expedited (optional) |
| Books |
$3.99 |
$6.99 |
| CD/ VHS/ DVD |
$2.99 |
$5.19 |
| Software/Computer Games |
$3.99 |
$6.99 |
| Electronics/Computer/Musical Instruments |
$6.49 + $0.70/lb. |
$11.99+$1.49/lb. |
| Toy & Baby |
$4.79 + $0.50/lb. |
$6.99 + $0.99/lb. |
| Home & Outdoor |
$4.79 + $0.50/lb. |
$6.99 + $0.99/lb. |
| Jewelry/Apparel/Beauty/Bags/Pet Supplies |
$4.79 + $0.50/lb. |
$6.99 + $0.99/lb. |
Packaging
Sellers must ship all orders in packaging that is secure enough to minimize the chance of damage during shipping. Both the shipping address and the return address must be printed legibly on every package. Every package must also include the packing slip, which Buy.com includes in each order notification email.
Refunding Buyers
After a seller has confirmed shipment of an item, the seller always has the option to give either a full refund or a partial refund to a buyer. There is no limitation on the number of partial refunds but refunds cannot exceed the amount of the order. Sellers are welcome to refund a buyer up to 60 days after the order date.
Sellers are required to have a refund rate of 5% or less to remain acitive in our marketplace.
Seller Payments
Buy.com Marketplace payment periods for sellers will close on Tuesdays. Payment will be sent Wednesday and sellers should receive them in their bank account within 3 business days. If either of these days are a bank holiday payment will be sent the following day.
Payments are made via ACH transfer and all sellers in Buy.com's Marketplace are required to have a valid US Bank account that will accept these payments. All orders marked as shipped and/or refunds made against orders during the pay period will be included in this payment. Sellers must have a positive balance in their seller account to qualify for that period.
Buyer Satisfaction
Our customers have come to expect great service from Buy.com and we protect that expectation with the Buy.com Buyer Guarantee, which ensures that our buyers receive their orders as promised. Sellers may be required to submit proof of shipment if a buyer makes a Guarantee claim against a seller.
Seller Feedback
Our Marketplace website posts feedback from our buyers regarding their experiences with our sellers. We will only edit feedback for profanity, or in instances where buyers have left personally identifying information. We do not remove buyer feedback simply because it reflects negatively on your seller review score, please work to resolve any issues with your buyers. Seller accounts with a feedback rating below 3 stars will be closed.
Marketing and Communications with Buyers
In an effort to keep all communication with Buy.com customers consistent, please review all emails sent to customers for orders sent to you from Buy.com Marketplace. These emails must comply with our Marketplace Terms of Service. Buy.com Marketplace sellers are bound by these terms and cannot in any way market their website or other websites to Buy.com Marketplace customers.
Buy.com Marketplace sellers in violation of these terms will be immediately suspended from selling. Please review all emails and marketing you send to customers and remove any of the following violations.
Links to your website or requests to visit your website in your customer service communication.
Links to your website or requests to visit your website in your order confirmation or shipment confirmation emails.
Collection of email addresses for future marketing efforts.
Promotional emails directly to the buyer.
Promotional postal mailings sent directly to the buyer.
Dispute Resolution
If a seller follows the Buy.com Marketplace Participation Agreement when listing, selling and shipping their item and, can document shipment to the customer or that the buyer received the correct item, Buy.com usually does not hold the seller responsible for the reimbursement of the claim. Otherwise, Buy.com will usually debit the reimbursement for the claim from the seller's account.
When a Guarantee Claim or chargeback is submitted by a buyer Buy.com will contact the seller for any relevant information regarding the claim. The seller has two business days to respond to the claim with requested information. If a seller does not respond their account will be debited for the claim. When appropriate, Buy.com will review all relevant details associated with an Guarantee claim or Chargeback for both the seller and buyer involved in the claim. This may include, but is not limited to, account history, comments regarding the Guarantee claim or Chargeback, shipping and tracking information, and other relevant details.
Do you have further questions?
Please see our FAQ page or contact mp-integration@buy.com.
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