Entertainment Weekly
"...[An] ultimately seductive romantic comedy..." -- Rating: B 01/22/1999 p.83USA Today
"...[The film] speaks volumes about the disturbing lack of intimacy in our megaeverything times..." -- 3 out of 4 stars 12/24/1998 p.4D New York Times
"...An inviting love story....[Hanks] continues to amaze. Once again, he fully inhabits a new role without any obvious actorly behavior....[He] also makes fine use of the film's comic opportunities..." 12/18/1998 p.E1 Box Office
"...Hanks and Ryan certainly have chemistry....Warm and funny..." 02/01/1999 p.62 Total Film
"...The New York locations are superbly used..." 10/01/1999 p.108 The New York Times 9 of 10
[Meg] Ryan, Tom Hanks and the archly funny Nora Ephron join forces...to make an inviting love story that entangles a man, a woman, a couple of computers and a New York neighborhood so picturesquely idealized that it feels like Paris...The essence of that place, its populace and this precise moment in our technological evolution are captured so endearingly here that You've Got Mail becomes a New York story reminiscent of early Woody Allen romances, turning the characters into charmingly neurotic products of the place they call home. - Janet Maslin
Chicago Sun-Times 8 of 10
The movie is sophisticated enough not to make the megastore into the villain. Say what you will, those giant stores are fun to spend time in, and there is a scene where Kathleen ventures anonymously into Joe's big store for the first time and looks around, at the magazine racks and the cafe and all the books--and then there's the heartbreaking moment when she overhears a question in the children's section, and she knows the answer but of course the clerk doesn't, and so she supplies the answer but it makes her cry, and Joe overhears everything. Whoa. - Roger Ebert
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