| Value |  4 | | Performance | 4 | | Ease of Use |  4.5 | | Overall Satisfaction |  3.5 |
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2 of 5 Hold on...Think Long Term Tuesday, October 07, 2008
A Former Customer from Red Bank, NJ
At first, I thought this would be a great product from a great company. However, after about a year, it started acting up. The battery percentage icon would read 100% and all of a sudden the power would go out. No warning...no indication...no other room or section of my house (or office—yes, I bought two...same problems in both)...just on the battery backup.
At work, the power just cuts out. At home, I get a long-winded beep for about 3 seconds, my computer locks up and then the power goes out. No chance to shut down.
When the computer rebooted, the battery icon read 60%. and slowly climbed as the hours passed. I adjusted the Energy Saver Preferences several times hoping that the timing would help or that I could find a bug at a particular setting, but, no...The backup just cuts out when it feels like it and still reads 60% after reboot.
I reported the situation to customer service and all I received was an attitude that I was doing something wrong. (It's plug & play...Other than plugging in a computer and an external hard drive, what's there to do wrong?)
This device appears to work properly, but it does not. Your computer will turn off without any warning or indication that it is about to. Find another manufacturer before this product causes damage to your hard drive. Was this review helpful?  
5 of 5 Solved my problem Monday, June 30, 2008
A Customer from Lexington, MA
Since installing the new continuous power supply, my computer has behaved beautifully, and stays on during mild brownouts. That's what I wanted, that's what I got. Was this review helpful?
1 of 5 Stay away Wednesday, April 09, 2008
A Customer from Miami, FL
I always beleived Tripp Lite was a top shelf product. After setup I noticed a funny smell from the UPS. It was an electrical smell that filled the room and made the UPS unusable. I contacted Customer Service, and they sent me another one. Before disposing of the faulty one I looked inside and discovered, too my suprise, substandard equipment and connections. It seems that Tripp Lite at least for this product has gone cheap. Disapointing for such a reputable company. Was this review helpful?
1 of 1 customers found this review helpful.
5 of 5 Easy to set up, works great Tuesday, January 23, 2007
A Customer from Buffalo, NY
I have had good luck with Tripp Lite products for many years and so far this is no exception. Just plug it all in and go. My Belkin worked good for two years, then just died. I am hoping this one lasts a little longer but will have to wait and see. Was this review helpful?
2 of 2 customers found this review helpful.
5 of 5 GREAT for Mac G5 in building with crappy wiring Tuesday, November 22, 2005
Janine Frederick from Red Bank, NJ
I ordered a few of these for the Macintosh G5 computers in our office because it was HID compliant and can regulate current (the bulding we are in is over 100 years old and the wiring is not the best so we get alot of brown outs ans surges). The UPSs were delivered quickly and in perfect condition. We opened each one and plugged them in to charge overnight (you have to turn them onto do this, ofcourse). The next day we hooked each up their corresponding G5 computer in minutes. As soon as we plugged the USB cable from the UPS to the Mac, the Power Saver feature in System Preferences recognized it immediatly. This allowed us to specify shut down settings and monitor the UPS battery from the Mac desktop. I am IMPRESSED. This a fantastic product for the price. Was this review helpful?
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