TQM for Training (Hardcover)

From the Publisher:
Addressing their unique issues and concerns and "speaking their language," Biech gives trainers the information, methods, and inspiration they need to institute TQM and spread it throughout the organization. She builds the book around the principles of TQM as a powerful customer-oriented, quality-focused, process-oriented, fact-based, team-driven philosophy. How-to-guidance is combined with valuable discussions of how each step fits into the big picture. In addition to ready-to-use forms and plans, Biech presents motivating examples of real-life TQM successes in the training area.Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addresses issues unique to them - features you simply won't find in other TQM books. "TQM isn't business as usual", the author points out. "It's not a program that has a start and end time like so many programs you have designed, delivered, and implemented. It cannot be achieved by individuals. It is not easy". But with TQM for Training at your fingertips, you'll be fully prepared to meet the challenges and lead the TQM transformation in your organization.A guide to applying TQM's quality focus, customer and process orientation, data measurements, and team approach to any organization's human resources development operations. Includes numerous examples of TQM training successes in the private sector, government agencies, and nonprofits. Annotation copyright Book News, Inc. Portland, Or.