Focus Camera
Feedback Rating: 
4.63 stars (732 ratings)
| Feedback Rating Summary |
| Positive |
Neutral |
Negative |
Total Ratings |
| 92% |
2% |
7% |
732 |
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| Recent Feedback |
| 5 out of 5 | ''I received my purchase in good condition and the delivery time was as scheduled.''
Date: 11/24/2009 ListingID: 54286496 | | 5 out of 5 | ''Quick and easy transaction. Would buy from them again.''
Date: 11/23/2009 ListingID: 30432786 | | 5 out of 5 | ''This appliance was made in heaven! It's perfect for making Cuban Toast (French/Cuban bread, buttered, then pressed down flat till toasty). It heats up well. Cleaning is a breeze since the plates are removable. Also, it feels and looks durable.''
Date: 11/23/2009 ListingID: 49388529 | | 5 out of 5 | ''Incredibly fast delivery. No problems.''
Date: 11/23/2009 ListingID: 29756085 | | 5 out of 5 | ''Excellent service, fast shipping. Exactly what I needed!''
Date: 11/21/2009 ListingID: 43058884 | | See all Feedback |
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| Seller Description |
Top five reasons to buy from Focus Camera Inc
1. Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.
2. Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. “Treat every customer as if they sign your paycheck…because they do.” This has been our credo, and it is for this reason that many of our orders are from repeat customers.
3. Focus Camera, Inc. carries a wide range of all brand-name photographic products, including digital cameras and camcorders, digital frames, printers; consumer electronics including televisions, MP3 players, headphones, DVD players, boom boxes; binoculars and telescopes; kitchen appliances, and many items for the home; assorted watches; video game consoles, game cartridges, and other toys; as well as a wide range of accessories for all these categories.
4. Our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.
5. Why take risks in dealing with unknown retailers – when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends. If you have any issues, contact our customer service at cs@focuscamera.com. We will work hard to address your concerns, so that we may continue to earn your ongoing loyalty.
Buy.com is a retail platform, for retail customers. Accordingly, we reserve the right to limit quantities to one per customer, on our special offers. For any special dispensation, please contact cs@focuscamera.com.
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| Marketplace Guarantee Claim |
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Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give
them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction
buyers can rely on our Buy.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...read
more
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| Returns Policy |
Basic Returns Information:
We extend a 10 day money back guarantee for returns and exchanges, less shipping & handling**, from date of receipt, provided the following conditions are met:
1. The item was neither refused at delivery, nor sent back to us as un
...read more
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| Shipping Info |
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Please allow additional 2-3 business days for order processing, packing, and shipping. We make every effort to reduce the processing time and most orders are shipped within 24-48 hours. Please take into consideration that it may take 24 to 48 hours for us to receive your order from Buy.com
...read more
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| Tax Policy |
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New York state residents are subject to sales tax.
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| Customer Service |
Tel: 1 (888) 221-0828
Hours:
Monday through Thursday: 9:00AM to 5:00PM
Friday: 9:00AM-2:00PM
Saturday & Sunday: Closed
Email: cs@focuscamera.com
Mailing Address:
Focus Camera
905 McDonald Avenue
Brooklyn, NY
...read more
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| Feedback Comments |
Focus Camera
Feedback Rating:
4.63 stars (732 ratings)
| Feedback Rating Summary |
| Positive |
Neutral |
Negative |
Total Ratings |
| 92% |
2% |
7% |
732 |
|
|
| 5 out of 5 | ''I received my purchase in good condition and the delivery time was as scheduled.''
Date: 11/24/2009 ListingID: 54286496 | | 5 out of 5 | ''Quick and easy transaction. Would buy from them again.''
Date: 11/23/2009 ListingID: 30432786 | | 5 out of 5 | ''This appliance was made in heaven! It's perfect for making Cuban Toast (French/Cuban bread, buttered, then pressed down flat till toasty). It heats up well. Cleaning is a breeze since the plates are removable. Also, it feels and looks durable.''
Date: 11/23/2009 ListingID: 49388529 | | 5 out of 5 | ''Incredibly fast delivery. No problems.''
Date: 11/23/2009 ListingID: 29756085 | | 5 out of 5 | ''Excellent service, fast shipping. Exactly what I needed!''
Date: 11/21/2009 ListingID: 43058884 | | 5 out of 5 | ''None''
Date: 11/20/2009 ListingID: 45742346 | | 5 out of 5 | ''super service!''
Date: 11/19/2009 ListingID: 39666855 | | 5 out of 5 | ''FAST SHIPPING..GREAT PRODUCT..VERY DEPENDABLE SELLER...THANKS!!''
Date: 11/18/2009 ListingID: 39666855 | | 4 out of 5 | ''My only complaint is that the status of my shipment was not updated on the buy.com website. I had no idea when my shipment would arrive. In the end, it arrived in a fair amount of time and I love the product received.''
Date: 11/18/2009 ListingID: 49129476 | | 4 out of 5 | ''The customer service experience was very positive. I had an issue that was resolved very quickly and to my satisfaction.''
Date: 11/18/2009 ListingID: 29754542 | | 5 out of 5 | ''Good service.''
Date: 11/18/2009 ListingID: 34323553 | | 5 out of 5 | ''Easy buy. The seller was very quick to send the item. Excellent.''
Date: 11/17/2009 ListingID: 39668112 | | 5 out of 5 | ''Easy buy. The seller was very quick to send the item. Excellent.''
Date: 11/17/2009 ListingID: 42884088 | | 4 out of 5 | ''Thank you for the complimentary gift and my refund.
That was very generous.
Donna Perna''
Date: 11/17/2009 ListingID: 29753175 | | 5 out of 5 | ''Great phone, great deal!''
Date: 11/17/2009 ListingID: 39666855 | | 5 out of 5 | ''I love the GE DECT 6.0 Corded/cordless phone. I set it up right out of the box when it arrived and it works great. I have been using it everyday and highly recommend this product and seller. I get no more interference, thanks to DECT 6.0 Technology.''
Date: 11/17/2009 ListingID: 39666855 | | 5 out of 5 | ''Quick delivery.''
Date: 11/17/2009 ListingID: 33547820 | | 5 out of 5 | ''Very fast and prompt service.''
Date: 11/17/2009 ListingID: 45136611 | | 4 out of 5 | ''Great little camera. Easy to use, but has plenty of advanced features possible. Only negative: batteries don't last very long. Only has 2 - double A batteries.''
Date: 11/17/2009 ListingID: 44918423 | | 5 out of 5 | ''great''
Date: 11/17/2009 ListingID: 30487483 | | 5 out of 5 | ''The coffee maker is very attractive, easy to operate and makes good coffee. The delivery was prompt. I would recommend this item to a friend.''
Date: 11/17/2009 ListingID: 42183252 | | 5 out of 5 | ''will definitely buy from them again.''
Date: 11/17/2009 ListingID: 39666855 | | 5 out of 5 | ''Quick ship, Material as stated.
Will use again.''
Date: 11/16/2009 ListingID: 42195572 | | 5 out of 5 | ''Timely and no problems with shipment. I have bought several items from Focus Camera with same results.''
Date: 11/16/2009 ListingID: 38668419 | | 5 out of 5 | ''Filter received just as described and in a timely manner.''
Date: 11/16/2009 ListingID: 29751298 | | 5 out of 5 | ''fast shipping, well packaged, great batteries''
Date: 11/16/2009 ListingID: 49388541 | | 5 out of 5 | ''Quick delivery, careful packaging and the best price around!!! Would buy again.''
Date: 11/16/2009 ListingID: 29751162 | | 5 out of 5 | ''Arrive in half the time expected and in perfect condition. Would highly recommend.''
Date: 11/14/2009 ListingID: 45136611 | | 5 out of 5 | ''The watch came in a timely manner. It was a gift for my son. He loved the watch, but is considering getting another band. His previous watch had a velcro strap. He loves and uses all the functions.''
Date: 11/12/2009 ListingID: 46169589 | | 1 out of 5 | ''They sent KX-TG9333T not KX-TG9334T (1 hand set less)
customer service said KX-TG9333T contains 4set. I didn't want to argue any more. Bad !!''
Date: 11/12/2009 ListingID: 34324419 | | 5 out of 5 | ''great price, product and quick shipment.''
Date: 11/12/2009 ListingID: 30432828 | | 5 out of 5 | ''Shipped fast and the item works flawlessly thank you''
Date: 11/12/2009 ListingID: 51142908 | | 5 out of 5 | ''The product was securely packed. It's working nice!''
Date: 11/12/2009 ListingID: 30432828 | | 5 out of 5 | ''Fast response and shipping''
Date: 11/12/2009 ListingID: 37218373 | | 5 out of 5 | ''Great product''
Date: 11/12/2009 ListingID: 33550282 | | 5 out of 5 | ''I was extremely impressed with how fast they shipped it out the remote. A few hours after I made the purchase online. I received it sooner than I thought. The remote itself is amazing.''
Date: 11/12/2009 ListingID: 54146945 | | 4 out of 5 | ''Camera shipped and received quick. No problems noted so far. Takes crisp pictures easily and was easy to learn since my last camera was a Kodak also. Haven't had a chance to use all features but it does work well in low light.''
Date: 11/12/2009 ListingID: 39666828 | | 5 out of 5 | ''fast delivery''
Date: 11/12/2009 ListingID: 30432828 | | 5 out of 5 | ''Awesome customer service. Thank you.''
Date: 11/11/2009 ListingID: 29751877 | | 5 out of 5 | ''Quick shipping, great product''
Date: 11/11/2009 ListingID: 30432828 | | 5 out of 5 | ''Timely shipping, product as described, great price, good communications. What's not to like?''
Date: 11/11/2009 ListingID: 30432828 | | 5 out of 5 | ''Prompt shipping''
Date: 11/11/2009 ListingID: 30432828 | | 4 out of 5 | ''works as expected. Bluetooth works very well.''
Date: 11/11/2009 ListingID: 30432828 | | 5 out of 5 | ''Fast Shipping, Good Product''
Date: 11/11/2009 ListingID: 30432828 | | 5 out of 5 | ''Totally satisfied with the LD20. It's sveldt, can easily go into the pocket, uses AA batteries which is a maximum plus, and is very bright. The different lumination settings are very convenient for various usage. My rechargeable batteries work fine''
Date: 11/10/2009 ListingID: 45150074 | | 5 out of 5 | ''This camera is terrific.
The shutter is superfast and the picture quality is very clear.
I'm happy I switched from a crappy Olympus (which I'll never buy again).''
Date: 11/10/2009 ListingID: 45480512 | | 5 out of 5 | ''Thank you very much.
I am very happy with your service.''
Date: 11/9/2009 ListingID: 42062898 | | 5 out of 5 | ''great transaction. everything as described and a great buy''
Date: 11/9/2009 ListingID: 45136611 | | 5 out of 5 | ''great''
Date: 11/9/2009 ListingID: 53361362 | | 5 out of 5 | ''fast shipping, product as expected''
Date: 11/8/2009 ListingID: 30259108 |
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| Shipping Info |
Please allow additional 2-3 business days for order processing, packing, and shipping. We make every effort to reduce the processing time and most orders are shipped within 24-48 hours. Please take into consideration that it may take 24 to 48 hours for us to receive your order from Buy.com, due to Buy.com credit card verification process. Weekend orders (from 10:00am on Friday) are usually processed on Monday.
Standard Shipping time is usually 2-4 business days to the East Coast and/or the Midwest, and 6-7 business days to the West Coast - from the date of shipment.Expedited Shipping time is usually 3 or 4 business days, from the date of shipment. Expedited shipping is also available .
Shipments to APO/FPO destinations may take several weeks to arrive, as per USPS delivery guidelines.
If you do not receive your Order in a timely manner, please contact us at cs@focuscamera.com. Occasionally, a shipment may get mis-routed or lost in transit. The faster you advise us, the faster we can work on it. We aim to please - so please communicate with us.
Tax Policy
New York state residents are subject to sales tax.
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| Return Policy |
Basic Returns Information:
We extend a 10 day money back guarantee for returns and exchanges, less shipping & handling**, from date of receipt, provided the following conditions are met:
1. The item was neither refused at delivery, nor sent back to us as undeliverable. (See Below).
2. The item is not included in the Return Policy Exceptions that follows this list.
3. You need to first contact our customer service department for a Return Authorization approval number.
4. Merchandise must be returned in original, unused, mint condition, as shipped.
5. ALL paperwork, instructions, packaging and accessories must be intact, unaltered, or in any way marred.
6. Warranty cards and registration forms must NOT be filled out.
7. Item must NOT be over $1500.00 in price, or marked as SPECIAL ORDER (See Below for terms governing these items).
8. You have NOT been informed, either in writing or by phone that item will be SPECIALLY ORDERED for you (See Below for terms).
9. Item(s) are not consumable, perishable or sensitized; Such non-returnable items include film, memory cards, batteries, videotapes, paper, ink, chemicals, earbuds, headphones, lamps & bulbs.
10. Claims must be made within 3 days of receipt of merchandise.
11. Customer is responsible for inspecting merchandise contents and condition within those 3 days.
12. Damage in transit must be immediately reported by the customer to the carrier (ie: UPS).
13. Customer must request that the carrier examine any damaged package to assure refund or replacement, and all such packaging must be retained by the customer until disposition is made.
14. Nothing must be written or taped on the product packaging or gift boxes.
15. A Return Authorization approval number does not guarantee final disposition, as all returns are subject to inspection.
16. All returns are subject to a restocking fee of no less than 10%, depending on the condition of the returned merchandise.
Please address all authorized returns, freight prepaid AND insured, to:
Authorized Returns
Attention RMA # (Write the RMA number you received)
905 McDonald Avenue
Brooklyn, NY 11218
**For non-defective items that went out with FREE SHIPPING, the normally calculable SH&I will be deducted from total to be credited back.
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| Customer Service |
Tel: 1 (888) 221-0828
Hours:
Monday through Thursday: 9:00AM to 5:00PM
Friday: 9:00AM-2:00PM
Saturday & Sunday: Closed
Email: cs@focuscamera.com
Mailing Address:
Focus Camera
905 McDonald Avenue
Brooklyn, NY 11218
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