False Order Confirmation Emails

You might have recently received a confusing email that appeared to be sent from Buy.com and references an order that you did not place. These emails may look like real Buy.com emails, may contain the company logo and, in some cases, might appear to be from an actual Buy.com email address. If you did not place the order, this email did not come from Buy.com.

False emails representing a number of e-commerce sites, including Buy.com, have recently been sent to many people. We encourage our customers to use extreme caution in reviewing emails using the tips below and to refrain from clicking on any links included in a suspected false email.

Has My Buy.com Account Been Compromised?

If the email contains you're actual shipping address or name, then it could have come from us. Not all Buy.com e-mails contain a name. If the email greets you only with your email address, then it did not come from Buy.com.

Examples:

Legitimate email from Buy.com:      "Hello, Kim" or "Hello, Kim Smith"
False email:                                     "Hello, loremipsum@companyname.com"

Why is Someone Sending Fake Emails to Me?

These false emails might be part of an attempt to get you to reveal personal information about yourself, such as your social security number, credit card information or password. This practice is known as “phishing” or “carding.”

Any hyperlinks in the email may also contain a computer virus or may connect you to a website that can infect your computer with a virus.

What Can I Do?

The Federal Trade Commission advises users to be suspicious of any official-looking email message that asks for updates on personal or financial information. Never share personally identifiable information based on the request of someone pretending to be a representative of Buy.com.