HELP SECTION

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    I received the wrong product.
    What is the Buy.com Return Policy?

 Shipping/Delivery
    An item is missing from my shipment.
    My product is missing parts.
    When will my order ship?
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    What are the shipping FAQs
    What items require special handling?
    Free Shipping FAQs
     What if my "Specially Shipped" item is
Damaged?


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    I have a question on my charges.
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     Why am I charged an electronic waste
recycling fee?

    Does Buy.com do Price Matches?
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    Rebate Center

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 Extended Warranty Services
     For products purchased before
January 1, 2007, click here

     For products purchased after
January 1, 2007, click here

     For products purchased after
November 21, 2008, click here


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machine?


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What Items Require Special Handling?

For you protection, orders greater than $400.00 may require a signature for delivery.

Oversized or extremely heavy items are marked on their product detail pages as requiring as requiring a special charge and will ship separately from other items in your order.

Big Screen TVs & Oversized Items
27" Direct View TVs $99.99
30" and larger Direct View TVs $149.99
40" and larger Projection TVs $199.99
All Plasma Displays $199.99
Oversized Items $99.99


Delivery Details for Big Screen TVs

  • Please Note that an adult signature is required on all deliveries of TVs
  • Delivery to a residence anywhere in the contiguous 48 states within 3 to 7 business days
  • Local delivery agent will call and schedule a delivery appointment for Monday-Friday within a 4-hour delivery window during normal business hours (8-5 M-F).


Heavy Video Items

For Budget Shipping, there is a surcharge of $1.00 for video items weighing more than 2.5 pounds and DVD items weighing more than 0.35 pounds.

For Standard Shipping, there is a surcharge of $1.50 for video items weighing more than 2.5 pounds and DVD items weighing more than 0.35 pounds.


Toys Items

Some KBToys items require an additional handling surcharge due to their unusual size or weight and will ship Standard Shipping only. This fee is in addition to the normal shipping rates. The handling surcharge will be added to the total cost of your order automatically.

 
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