What if my "Specially Shipped" item is received in DAMAGED condition?
IF THE DRIVER HAS NOT YET LEFT YOUR LOCATION:
Have the driver note on the delivery paperwork that the item has been received in DAMAGED condition, and that you are REFUSING the shipment. The driver will then take the damaged item and return it to Buy.com. Once tracking shows the item as being refused, you can contact us and we will issue a replacement or a refund without being penalized in any way.
IF THE DAMAGE HAS BEEN DISCOVERED *AFTER* THE DRIVER HAS ALREADY LEFT YOUR LOCATION:
- Immediately contact the carrier that delivered your item to alert them of the situation.
- Immediately contact Buy.com Customer Support to report the situation. Details such as: package condition, how it was received (left at front door, signed for), description of the nature of the damage, are very helpful.
- DO NOT discard any of the shipping box or packing materials.
- DO NOT discard the product itself. (It may be necessary for the carrier that delivered the item to return to do an inspection report on the damage).
- DO NOT simply ship the item back to Buy.com without first being instructed to do so. Taking this action may result in a denial of a damaged item claim per shipping carrier’s claims guidelines.
Freight carriers frequently used, but are not limited to, include:
AIT World Wide
Mach 1 Air
Saia
SEKO World Wide
USF Corporation
