Most orders go through these 4 phases: Processing - - Sent to Warehouse - - In the Shipping Process - - Shipped.

Processing
Once you order, we carefully check to make sure you're the person using your credit card and to make sure the ship-to address is on file with your credit card company. You can cancel your order within the first 15 minutes of processing.

Sent to Warehouse
We have verified your payment and your order/item has been sent to our warehouse to be fulfilled.

In the Shipping Process
An item cannot be cancelled because it is being picked from the shelves, packaged, and stacked on the loading dock.

Shipped
The item is with the carrier and tracking should be available.

PayPal Pending
Within 3 hours, you must either complete your PayPal checkout procedure or switch to some other method of payment (Example: Visa or Mastercard) or your order will be automatically cancelled. Please see our Help page explaining the PayPal process.

On Order
We are making every effort to ship your product to you as soon as possible. Unless your item is on pre-order, our supplier has not given us an expected arrival date. We'll send you e-mails updating you on the status of your order. You may cancel any item that is not in stock up to the day the product ships by clicking on 'Cancel Item' from within your order summary.

Cancellation Requested
A request has been made to cancel this item. Sometimes items enter the shipping process before we can cancel them. We'll e-mail you within 1 business days (holidays and weekends excluded) to let you know if we can honor your request.

Cancelled
Your order for this item has been cancelled.

RMA Issued
A Return Merchandise Authorization (RMA) number has been issued for this item. We are waiting for the item to be received by our warehouse.

RMA Received
The returned product has been received by our warehouse, and your refund or replacement order will soon be processed. Your refund information can be viewed by clicking on the "Detailed Billing Summary" link. If you requested a replacement, you will receive an email with the new order number when it is created.

Gift certificate orders only:

Redeemed
Your gift certificate or coupon has been applied towards this order.

Sent
This gift certificate has been e-mailed or mailed to the recipient you indicated.