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    What is the Buy.com Return Policy?

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    An item is missing from my shipment.
    My product is missing parts.
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Damaged?


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     For products purchased before
January 1, 2007, click here

     For products purchased after
January 1, 2007, click here

     For products purchased after
November 21, 2008, click here


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My product is missing parts

Because of the vast inventory we carry, we do not have any additional product information other than what is available in our product descriptions shown on our website. And since each Manufacturer packages each product, we do not have extra parts available to ship.

You can either contact the manufacturer for the part that was not included or was damaged, or you can return the product to us for a credit or for a replacement shipment.

In most cases, we ask that you contact the manufacturer directly because they ask for serial numbers, box UPC codes, and registration information, all of which are now in your possession.

Please also feel free to contact the manufacturer for product information not displayed on our web site, such as technical specifications or compatibility with other products.

If you would like to return a product, please read our return policy.

 
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