Step 1: Click the “Help” link at the top-right of our home page.

Step 2: Find the 'Self Help Banner' on the left and click 'Return a Product'.

Step 3: Fill in your account information on the left or select your method of payment on the right if you don’t have a Buy.com account and complete the information requested.

Step 4: Find the item you would like to return and Click the "Item Returns" link on the right hand side.

Step 5: Follow and complete the online instructions to acquire your RMA.

All returns require a valid Return Merchandise Authorization (RMA) number.

If your return qualified for a pre-paid shipping label, you will receive a separate email providing this information. Simply click the link, print the label, place it on the outside of your return, and drop it off at the carrier’s location. This link will only be active for 10 days, so please print it off as soon as possible.

If your return did not qualify for a pre-paid shipping label, please follow the steps below so we can process your return:

• Send your return with any ground service that has tracking information so we can verify the delivery of your return to our warehouse. Please hold on to your tracking information until the return process is complete.

• Write the RMA# on the outside of the shipping package or on the packing slip. Please do not write on the manufacturer's box.