| Marketplace Frequently Asked Questions
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How do I access the Seller Account section?
Where do I go to change the pricing and inventory of my product listings through Marketplace?
How do I view my Product Listings?
Can I download my listings?
Where can I view my orders?
How do I download my orders?
How do I mark an order as shipped?
How do I issue refunds?
Can I issue partial refunds?
Where do I go to view my Payment History?
Where do I go to get more information regarding my Seller Account?
Where can I view my Rating and Feedback information?
How do I edit my seller information?
If I have questions regarding my Seller account who do I contact?
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How do I access the Seller Account section?
You click "My Account", which is located at the top of the Buy.com web site. Enter the logon name and password. Once inside, you will see in large bold text, "View Marketplace Seller Account", which will take you into your Seller Account. |
Where do I go to change the pricing and inventory of my product listings through Marketplace?
Sellers can change pricing and inventory in the "Manage Your Inventory" section of the Seller Account. Go into the "Manage Your Inventory" section of the Seller Account and click the "Open Listings" text link to locate your listing. Once you locate your listing, click on it to update your pricing and/or inventory. |
How do I view my Product Listings?
Go into the "Manage Your Inventory" section of the Seller Account. You will see two links, one for "Open Listings" and the other for "Closed Listings". You can click either to view your open or closed listings.
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Can I download my listings?
Yes. Look at the Manage Your Inventory section and click on the "Download your current posted inventory" text link. Follow the popup screens and you will get a download of all your closed and open listings. |
Where can I view my orders?
Sellers can view their orders in the "Manage Your Orders" section of the Seller account. There a Seller can filter through and find their orders by date ranges, Order ID, Listing ID or by the Buyer's email address.
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How do I download my orders?
In the "Manage Your Orders" section, need to click on the "Download your open orders" text link and then follow the instructions on the pop screens. |
How do I mark an order as shipped?
In the "Manage Your Orders" section, you first need to locate your order by first clicking on the "Search Your Marketplace Orders" text link. Once you have located your order, you can mark the order as shipped by clicking on the "Mark as Shipped" button. |
How do I issue refunds?
In the "Manage Your Orders" section, you first need to locate your order by clicking on the "Issue a Refund" text link. Once you have located your order, you can start the refund process by clicking on the "Issue Refund" button and then follow the instructions on the pages that follow.
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Can I issue partial refunds?
Yes, you can refund any amount up to the total amount of the order.
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Where do I go to view my Payment History?
Go to the "Payment History" section of the Seller Account area. Click on the "View your payment statements" text link. There, you will see a web page with all your statements. To view a statement, simply click on the "Statement ID". |
Where do I go to get more information regarding my Seller Account?
Go to the "Seller Account" section of the Seller Account area. Clicking on the "Seller Help Information" text link will take you to the "Marketplace Sellers' Guide" Web page that provides information on the following:
- Seller Fees
- Filling an Order
- Order Confirmation
- Shipping Options
- Shipping Credit
- Packaging
- Refunding Buyers
- Buyer Satisfaction
- Seller Feedback
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Where can I view my Rating and Feedback information?
In the "Seller Account" section of the Seller Account area, you click on the "View your ratings and feedback" text link, which will take you to your Rating and Feedback information. |
How do I edit my seller information?
In the "Seller Account" section of the Seller Account area, you need to click the "Edit Seller Settings" text link. This area will enable you to view and edit. In the Update Seller Account page, you can update:
- Business Name
- Name of the checking account
- Routing Number
- Account Number
- Check Number
- Tax Info
Once you have updated any information, you will have to click the "Update Account" button for the changes to take effect.
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If I have questions regarding my Seller account who do I contact?
Please write to sellers-support@buy.com. |
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